Answers to Frequently Asked Questions of importance.
|FREE Shipping on orders over $150! *|
If you experience problems completing your order, please
email your shopping list
and Shannon will respond with a 1-click invoice via return email. Please include your ship to address and list of items.
Q. Do your models come already assembled?
A. No, we sell real balsa wood model airplane kits to be assembled by the owner.
Q. Is this an earth friendly company?
A. Yes. Building and flying model airplanes is not only earth friendly, it's a great way to enjoy our beautiful planet. We use only plantation grown balsa wood in our kits and where ever possible we incorporate recycled materials.
Q. Do you offer advice on actually building models?
A. While we cannot provide step-by-step coaching we do answer questions about building your Easy Built Models aircraft. Be sure to tell us which kit you are building and be specific in phrasing your question. Be patient, replies may take a few days. For general building help we suggest visiting your local hobby shop, or browsing the AMA (Academy of Model Aeronautics) web site for the name of your local model builder's club. We also suggest buying Don Ross' book on building model airplanes.
Q. Can I visit your hobby shop?
A. Sorry, we do not have a hobby shop, we sell through the mail only. Sorry, we do not give tours.
Q. I own a hobby shop or museum and I am interested in carrying your
kits and supplies, where would I get information on doing just that?
A. Please give us your mailing address by clicking here, and we will email dealer requirements. If you prefer, you can post your request to: Easy Built Models, PO Box 681744, Prattville, AL 36068-1744.
Q. I would like to contribute to your BUILDING TIPS section,
how exactly would I do that?
A. To do that, you would need to write up your tip or tutorial and then email it to us. Please do not change the subject heading for the email. This will help us rescue your email if it ends up in our spam folder.
Alternatively, you can send your tip/tutorial through the U.S. Postal Service to: Easy Built Models, PO Box 681744, Prattville, AL 36068-1744. Remember pictures are better than a thousand words.
Q. How do I order, and, can I use my MasterCard/Visa, PayPal, Venmo, or echeck?
A. Yes, with exception of a few countries, you can pay for your order with any of the common payment methods. PayPal processes all online orders but you do not need a PayPal account. Alternatively, we accept mail order payments using check or money order payable in US dollars. Complete instructions for ordering can be found at the Ordering section of our web site.
Q. When will I get my order?
A. Unless an item is marked out of stock, your order is normally shipped the next business day via USPS Priority Mail or UPS ground.
Q. Will you be coming out with any new kits soon?
A. Yes, yes, yes. There are always new kits in the making. (Kinda like Santa's workshop, the elves are always producing.) So please stop by monthly to see our latest or click here to receive email notification when a new kit is born.
Q. What do your kits include?
A. Read the kit description for a complete list of what is included with that particular kit.
Q. You know, I have some really nice pictures of a completed version
of one of your kits, would you like them?
A. Yes, yes, yes! We love adding your photos and building tips to the model pages. Other builders learn so much from you and are inspired to reach new heights in their own model building. (Excuse the pun.) Please send your pictures of Easy Built Models planes to us by email or by mail (Easy Built Models, PO Box 681744, Prattville, AL 36068-1744), along with notes pertaining to any modifications made to the model. Be sure to include your name, so we can give you credit.
Q. I like paper, do you have a catalog?
A. Yes, as a matter-of-fact, we do. Please send your postal address by email or by mail (Easy Built Models, PO Box 681744, Prattville, AL 36068-1744). Catalogs are free when mailed to a US address. They are also included with orders. Contact us for international mailing cost.
Q. Are your kits Laser cut?
A. Kits descibed as LASER CUT are, but all other kits have printed wood, printed on our 1903 Chandler and Price printing press. Printed wood kits require you to cut out all the parts using your hobby knife.
Q. Do you sell plans?
A. Currently we sell the HD4 Hydroil plan only. Our operation is based on the manufacturing of kits which include full-size plans. The cost associated with selling only plans would frequently exceed half the cost of the kit itself. Instead we have spent our time focusing on manufacturing kits with top quality hand-picked materials for constructing your model.
Q. What is FAC and SAM?
A. FAC is an acronym for Flying Aces Club, www.flyingacesclub.com, the national club for those who build, fly, and compete with rubber powered model airplanes. The best people we know belong to the Flying Aces Club and we could not have asked for better role models for our sons growing up. SAM is an acronym for the Society of Antique Modelers, www.antiquemodeler.org, a world wide community dedicated to the building and flying of antique model eeroplanes.
Q. What is your return policy?
A. Contact us directly if there is a problem with your order. If a part is broken or missing we are happy to send you a replacement. All returns must be authorized by us. Please contact us at email@example.com to request authorization. Merchandise can be returned for refund of the purchase price, less shipping, if merchandise is returned unopened and undamaged within 14 days of delivery date. All returns should be well packaged and insured for the full purchase price. There may be a 15% restocking fee on returned merchandise.
Q. Although this FAQ is wonderful, I still have questions
that weren't answered, how do I contact you?
A. Email firstname.lastname@example.org and we will be happy to answer your questions.
Includes a hobby knife, 5 blades, straight point tweezers, 5.5" x 9" Self Healing Cutting Mat, Jet Instant glue, Jet Super glue, Jet Tips, glue stick, canopy glue/tacky glue, MagnaBoard XL™ set, Minus Magnets 20 pack, and Rubber Powered Model Airplanes book. Save 25% off individually priced items! There is a limit of 2 sets per order.item B329 Price: $79.95
Excludes the book on rubber power and the glue stick. Includes a hobby knife, 5 blades, straight point tweezers, 5.5" x 9" Self Healing Cutting Mat, Jet Instant glue, Jet Super glue, Jet Tips, canopy glue/tacky glue, MagnaBoard XL™ set, and Minus Magnets 20 pack. Save 25% off individually priced items! There is a limit of 2 sets per order.item B332 Price: $66.95
Includes Sanding Stick with 120, 240, 320, 400, and 600 grit belts, Pull Saw Blade, K5 Heavy Duty Knife with beveled blade, Narrow Keyhole Saw Blades 5 pack, Curved Tip Tweezers, 1/16" Ball Tip Burnisher, Jewelers Needle Point Awl, Steel Ruler 6" x 1" with drill gauge, 15 piece drill set (1.05mm - 2mm). Save 30% off individually priced items!item B330 Price: $45.99
Includes a 10:1 winder, moldable nose weight, FAI SuperSport rubber 32 feet each 3/32", 1/8", and 3/16" and 32 feet EBM 1/16" rubber. Save 23% off individually priced items!item B331 Price: $34.95